FAQ

Question

What forms of payment do you accept?

 

Answer

Twisted Hook accepts credit cards.  We also accept cash in person at the events we attend.

 

Question

What should I do if I have a problem with my order... such as a missing item or package not received?

 

Answer

Please contact Twisted Hook immediately at twistedhook@mail.com and reference your order number.  We will investigate and get back to you in 1 business day.

 

Question

Where can I find information on your shipping or return policy?

 

Answer

If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange the product for another one, be it similar or not. You can return a product for up to 30 days from the date you purchased it. Any product you return must be in the same condition you received it and in the original packaging. Please keep the receipt. We can not refund or pay for return postage.

 

Question

What's the return policy?

 

Answer

Please contact customer service at twistedhook@mail.com if you'd like to make a return. Please note that returns must be received within 30 days of purchase, and we do not cover the cost of return shipping.

Question

What is you Privacey Policy?

Answer

Twisted Hook Privacy Commitment:

 

Twisted Hook respects your privacy. Our privacy policy is designed to allow you to protect the information you have provided to us.  We will not sell or provide your personal contact information to another third party.

 

The personal information, you have provided to us as well as information about your order, may be combined with other personally identifiable information (such as demographic information and past purchase information) available from our records and other sources. This information will be used to make our future marketing efforts more efficient and provide you with better products and services.

 

Promotions:

Promotions on the following pages: Registration, Catalog Request, and Order check-out. If you do not want to receive e-mail promotions, you must UN-check the boxes.

 

At Twisted Hook we are dedicated to providing an online shopping experience that is safe, convenient, and comfortable.

 

Security Policy:

Your payment and personal information is always safe.

 

Your payment and personal information is always safe. If you have any questions please email Support@Twistedhook.life.

 

Thank you.

Twisted Hook